Shipping/Returns/Click & Collect

Shipping

Shipping Within Australia:

We are happy to ship to any location within Australia. Shipping fees are charged based on the weight of your package and are calculated automatically when you finalise your purchase. Orders are shipped with Star-Track express and should arrive within 3-7 business days from dispatch.

 

International Shipping:

We ship to countries in the following continents: North America, Europe/UK, Asia, Australia/New Zealand. Please select your location/region at the Checkout. International shipping costs will be calculated and added to your total order. All international orders are shipped using an express international service and will arrive within 5-10 business days.

Please note: Due to their size, Extra Large bedding items cannot be shipped internationally. 

 

Click & Collect:

Mog & Bone offers a click and collect service for customers that wish to collect their order from our flagship Subiaco Store. 

Simply place your order and complete your customer profile, then select Click & Collect as your preferred shipping method.

All orders placed prior to 10:30am (WST) Monday - Friday, will be available for collection from 3:00pm (WST) the same day. 

Orders placed after 10:30am (WST) Monday - Friday, will be available for collection the following business day from 10:00am (WST).

All orders placed on weekends and public holidays will be available for collection from 10:00am (WST) the following business day.

 

Exchanges/Refunds/Faulty Items 

Faulty Items:

If your items arrive faulty or damaged, we will be pleased to facilitate an exchange or refund for your purchase (including freight costs). Please contact us within 7 days of receipt of your item to organise the exchange or refund. We will then provide details on the address to send your product back to and the refund or exchange procedure.

We suggest sending returns via registered post, as we are unable to accept responsibility parcels that are lost in transit.

 

Change of Mind/Incorrect Sizing:

Please check the detailed sizing information provided in our product descriptions prior to purchasing your item, as unfortunately we are not able to offer refunds or exchanges due to change of mind or incorrect size.

 

Other:

If you are not satisfied with your purchase, please contact us using the enquiries form on this website. Your feedback and satisfaction is valued and important to Mog & Bone.