Incorrect Sizing

I ordered the wrong size. What should I do?

We accept size exchanges, subject to availability, provided that:

• Your exchange request is made within 7 days of delivery.

• The item has only been tried on briefly for sizing.

• The item has not been used, worn outdoors, washed or damaged.

• The item is returned in its original condition, with tags and packaging.

• The item is free from pet hair, odours, dirt and marks.

For hygiene reasons, we cannot accept items that show signs of use.

We do not offer refunds for incorrect sizing. The customer is responsible for the return postage and the shipping cost of the replacement item.

 

Change of Mind

We do not offer returns or refunds for change of mind. Please check the product information, measurements and sizing guide carefully before placing your order.

 

Sale Items

Sale items are final sale and cannot be returned, refunded or exchanged for change of mind or incorrect sizing. Please check the product information and measurements carefully before placing your order.

This does not affect your rights if a sale item is faulty, damaged or incorrectly described.

 

Faulty or Damaged Items

What should I do if my item is faulty or damaged?

We’re sorry to hear there is a problem with your item. Please email info@mogandbone.com.au and include:

• Your order number

• A description of the issue

• Clear photographs showing the fault or damage

If your item arrives damaged, please contact us within seven days of delivery. If you discover a fault later, please contact us as soon as possible.

We will assess the item and help arrange an appropriate exchange, refund or another suitable solution. If the item is confirmed to be faulty, we will reimburse reasonable return postage costs.

 

How to Request an Exchange or Return

Please contact us before sending an item back.

Email: info@mogandbone.com.au

Once your request has been reviewed, our team will confirm whether the item is eligible and provide the return address and instructions.

We recommend using registered or tracked post, as we cannot accept responsibility for parcels lost in transit.

These conditions apply to voluntary size exchanges and do not limit your rights under Australian Consumer Law.