Shipping Within Australia

We ship to locations throughout Australia and offer both Standard and Express Shipping.

We offer free standard shipping Australia-wide on orders over $100. For orders under $100, shipping costs are calculated automatically at checkout based on the destination, parcel size and weight.

Orders are dispatched using Australia Post and are estimated to arrive within 3–7 business days from dispatch using Standard Shipping, and 2 days using Express Shipping. Delivery times may vary depending on your location, the shipping method selected and the carrier.

We aim to dispatch all orders within 1-2 business days of receipt.

Tracking Your Order

Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking details.

If you can’t find the email, please check your junk or spam folder. You can use the tracking link to view the latest delivery updates and estimated delivery date.

If your order is urgent, please get in touch so that we can prioritise dispatch wherever possible. 

Click & Collect

Click & Collect is available from our O’Connor location. Select Click & Collect at checkout and wait until you receive an email confirming that your order is ready.

Collection address:

Mog & Bone
2/80 Forsyth Street
O’Connor WA 6163

Pickup hours:

Monday to Friday, 10:00 am–5:00 pm.

 

International Shipping

We ship to selected countries across North America, Europe and the UK, Asia and New Zealand. Please select your country or region at checkout to view the available shipping options and costs.

International orders are sent using Australia Post International Service and are estimated to arrive within 10-12 business days from dispatch. Delivery times may vary depending on the destination and customs processing.

Please note that Extra Large bedding items cannot be shipped internationally due to their size.

We aim to dispatch all orders within 1-2 business days of receipt.

Shipping Issues

My order is taking longer than expected. What should I do?

First, check the tracking link sent to the email address provided at checkout. If you can’t find your shipping confirmation email, please check your junk or spam folder.

If your tracking isn’t updating or you still need assistance, please email info@mogandbone.com.au with your order number.

My parcel is being returned to sender. What happens next?

If delivery cannot be completed or a parcel is not collected from the carrier within the required timeframe, it may be returned to us.

Please contact us at info@mogandbone.com.au. Once the parcel has been returned to Mog & Bone, we can arrange redelivery.

An additional shipping fee will apply if the parcel is returned because of an incorrect or incomplete address, an unsuccessful delivery attempt or failure to collect it.

I entered the wrong shipping address. What should I do?

If your order has not been dispatched, please contact us as soon as possible with the correct address.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed or the parcel redirected. We will try to assist where possible, but any redirection request is subject to the carrier’s approval.

Additional shipping charges may apply if the parcel is returned to us and needs to be sent again.

 

Need Help?

Please email info@mogandbone.com.au with your order number and our team will be happy to assist.