Frequently Asked Questions

Measure the space your pet uses when lying comfortably and compare it with the dimensions listed on the product page.

Consider your pet’s sleeping style as well. If your pet likes to stretch out or is between sizes, we recommend choosing the larger size.

For more help choosing the right size, please see our sizing guide or contact us. We’re happy to help.

Yes, but washing instructions vary depending on the bed style.

4 Seasons Reversible and Bolster Beds: The whole bed can be machine washed.

Cushion Beds: Machine wash the removable cover only. The inner mattress or insert should be hand washed.

Cat Igloos: Hand wash only. Do not soak.

For machine-washable items, use a cold, gentle cycle no warmer than 40°C. Always check the care label and individual product page before washing.

Yes. Replacement covers are available for our Classic Cushion Beds in Small, Medium, Large and Extra Large.

Please make sure you select the same size as your existing cushion bed insert.

You can view the Classic Cushion Bed Covers on our website.

We do not offer a lifetime or extended warranty. However, our products come with consumer guarantees under Australian Consumer Law, and we will assist if an item is faulty or has a defect in its materials or workmanship.

This does not cover fair wear and tear, misuse, chewing or other damage caused by a pet.

No pet bed is completely chew-proof. Our beds are not designed or guaranteed to withstand chewing or destructive behaviour.

We recommend supervising pets that are prone to chewing and removing the bed if it becomes damaged.

Measure your dog carefully and compare the measurements with the sizing information provided on the product page. Depending on the harness style, you may need your dog’s neck, chest and/or girth measurements.

For step-by-step measuring instructions, please see our Size Guide.

Yes. The treat pouch has a clip on the back that can be attached to your belt, waistband or bag, helping to keep your hands free.